“Ozzie here, hope all is well with you. I wanted to let you know that you and those who work with you have been terrific to work with. It is clear why you have had so much success, you are first and foremost a class act and we can’t thank you enough for being such a pleasure to work with.”
“On that note, I wanted to thank you, once again, for always being available to follow through with any repairs in a timely manner. I have enjoyed living here and I have always been satisfied with your service. I especially want to thank you for making me feel that my calls were never an imposition, for personally guiding me through a couple of minor issues over the phone, and for those follow-up calls to make sure that everything was fine. Anyone can ensure that repairs are made, but the personal touch to ensure tenants are satisfied, the caring and the understanding that you add to the “job” of managing the building is what was the most comforting to me throughout the years. Thank you!”