Thank you for the updates and efficient handling of this problem.  Your inspection and identification of the problem came just in the nick of time.  It could have been much worse, if this had gone unchecked.

I also appreciate your updates.  Knowing that you are handling all the details and monitoring the repairs is a great comfort.  Also your comment about the last repair (made by xxxxxxx) confirms that my decision to change to a new property management (you) was the right move.

I too am glad the renters are being cooperative.  It has always been my intention to be a good landlord in the hopes that my renters will be good renters in return.

Thanks again for your diligence in making sure the work is done correctly,